Accessible Customer Service Plan
Providing Goods and Services to People with Disabilities
Raceway Chrysler Dodge Jeep Ltd. is committed to excellence in serving all customers including people with disabilities.
Assistive devices
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities powered entry / exit door, accessible washroom.
Raceway Chrysler will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at the location that is affected by the disruption, on our front entry door and at the reception desk.
Training
Raceway Chrysler will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf.
Individuals in the following positions will be trained:
Sales associates and managers, Service Managers, Service Advisors and Technicians, Shuttle Drivers, Parts Managers and Reception.
This training will be provided to staff within a month of hire date.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the
customer service standard
- Raceway Chrysler's plan related to the customer service standard.
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance
of a service animal or a support person
- How to use the powered entry / exit door, accessible washroom.
- What to do if a person with a disability is having difficulty in accessing Raceway Chrysler's goods and
services
- Staff will also be trained when changes are made to your accessible customer service plan.
Feedback process
Customers who wish to provide feedback on the way Raceway Chrysler provides goods and services to people with disabilities can, e-mail, website feedback, post mail or call to talk to department Manager or Secretary Treasurer.
All feedback, including complaints, will be reviewed by the receiving party and forwarded to Secretary Treasurer whom will then respond if necessary.
Customers can expect to hear back in 7 days.
Modifications to this or other policies
Any policy of Raceway Chrysler that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.